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Frequently asked questions

Welcome to Mylie Beauty Shop


2. Custom, duties and taxes

Mylie Beauty Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

3. Damages

Mylie Beauty Shop holds no responsibility for any products that may be damaged or lost during the shipping process. In the event that your package sustains damage during transit, we encourage you to contact us promptly and furnish photos or videos of the damaged package. This enables us to initiate the claims process accordingly. Rest assured, we are committed to collaborating with you to address any shipping concerns and guarantee that your products are delivered to you in impeccable condition.

4.Shipment confirmation & Order tracking

Kindly provide us with your email address during the checkout process on our store. It's essential to ensure that the email address entered is accurate to receive tracking information for your order.Upon shipment, you'll receive a confirmation email containing your tracking number(s). Please note that it may take up to 8 hours from the time of receiving this email for the tracking number to become active on the carrier's website.Once an order has been shipped, we regret to inform you that we are unable to cancel or make any changes to it.In the event of an incorrect email address entry, you will not receive your tracking information via email. Please contact us at mylie@beautyshop.ca with your order number so we can assist you further.      

5. Monitoring Your Shipment/Tracking

Should the carrier be unable to deliver the package, it will be redirected to a nearby local post office, UPS, or FedEx facility. We advise utilizing the tracking information provided to promptly collect your package, as failure to do so may result in its return to us.In the event that the package is not retrieved in a timely manner and is consequently returned to the sender, please note that you will be responsible for covering the shipping fees associated with resending the package to you.

6. Packages that are Lost, Stolen, Damaged, or Missing

Once a package departs from Mylie beauty Shop and is in the possession of the carrier, Mylie Beauty shop relinquishes responsibility for any occurrences of loss, theft, damage, or misplacement of packages. Regrettably, we are unable to offer refunds or exchanges for packages that are lost, stolen, damaged, or missing.
If your parcel encounters any of these issues, please reach out to us at mylie@beautyshop.ca, and we will gladly provide further assistance.

7. LIABILITY

a) The Company shall not be liable for indirect loss or third-party claims occasioned by delay in completing the work or for any loss to the Customers arising from delay in transit.
b) Where work is defective for any reason, including negligence, the Company’s liability (if any) shall be limited to rectifying such defect.
c) Origination supplied to the customer in the form of digital information is supplied expressly for his/her personal use and constitutes a loan. Such information may not be supplied or used in part or entirety by a third party unless notification in writing is obtained by the customer from the company prior to any information transfer when a license fee will be charged.

8. CUSTOMER’S PROPERTY

 a) Unless the Company shall otherwise specify in writing all goods manufactured for, or supplied or sold by, the Company to the Customer shall be and remain the property of the Company until the contract or purchase price is paid in full and irrespective of any subsequent sale to a third party and notwithstanding that 
    a.1) The Customer or the Customer’s agent may obtain possession of the good and
    a.2) That the risk in the goods shall pass to the Customer on their delivery to the Customer who should therefore insure the same.
 b) Should the goods become constituents of or be converted into other products while subject to the Company’s legal or equitable and beneficial ownership in such other products as if they were solely and simply the goods, and accordingly Condition (a) hereof shall as appropriately apply to such other products.
 c) In the event of the Customer reselling or otherwise disposing of the goods or any part thereof, before the property therein has passed to the Customer then the Customer will until payment in full to the Company of the price of the goods, hold in trust for the Company all of the Customer’s rights under any such contract of resale or any other contract in pursuance of which the goods or any part thereof are disposed of, or any contract by which property comprising the said goods or any part thereof is to be disposed of, and any monies or other consideration received by the Customer thereunder.
 d) If the Customer being an individual (or, when the Customer is a Firm, any Partner in the Firm) shall at any time become bankrupt, or shall have a receiving Order or Administration Order made against him or shall make any composition or arrangement with, or for the benefit of his Creditors, or shall make any Conveyance or Assignment for the benefit of his Creditors or shall purport to do so, or any Application shall be made under any Bankruptcy Act for the time being in force for sequestration of his Estate or a Trustee shall be granted by him on behalf of his Creditors, or if the Customer, being a Company shall pass a resolution, or the Court shall make an Order that the Company shall be wound up (not being a Members’ Winding Up for the purpose of reconstruction or amalgamation) or if the Receiver, or Manager on behalf of a Creditor, shall be appointed, or if circumstances shall arise which entitle the Court or a Creditor to appoint a Receiver or Manager, or which entitle the Court to make a Winding up Order then :
    d.1) It is hereby expressly provided that the goods in the possession order or disposition of the Customer at any of the aforesaid times shall not be deemed to be in the Customer’s said possession in such circumstances that the Customer is the reputed owner thereof and
    d.2)  The right of the Customer to possession of the goods shall cease and the Company
   d.3) shall be at liberty : 
   d.3.1) To cancel the Order summarily by Notice in Writing without compensation to the Customer or
   d.3.2) To give any such Receiver or Liquidator or other person the option of carrying out the contract or
   d.3.3) To enter upon the Customer’s or the Customer’s Agent’s premises to recover the goods and the Company is hereby expressly authorized so to do.

9. MATERIAL SUPPLIED BY CUSTOMER

  a) The Company may reject any digital media, paper, plates or other materials supplied or specified by the Customer which appear to him to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged.
  b) Where materials are so supplied or specified, responsibility for defective work will not be accepted by the Company unless this is due to his failure to use reasonable skill and care.
  c) Quantities of materials supplied shall be adequate to cover normal spoilage.
  d) The Company reserve the right to refuse to handle any media which contains a virus or hostile program. In the event a virus or hostile program is detected the media may be deleted.

11. COPYRIGHT

The copyright of all origination including drawings and designs submitted by the Company to the Customer or the Customers Agents shall remain the property of the Company.

Privacy

{Company name} is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with us and won’t be used by any third parties.

This privacy policy sets out how {Website Adress} uses and protects any information that you give {Website address} when you use this website.

{Company name} is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

{Company name} may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25.05.2018.

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